Frequently Asked Questions

What file types can I use?

We like to be as flexible as possible, so you can upload your files as PDF, JPEG, TIFF and PNG. PDF’s and JPEGs are the most accepted file type across all our products though.

Top tip: Be sure to remember the resolution needs to be saved minimum of 300dpi.

Still have questions? – Ask our team

Do you offer a design service?

We work with our customers’ designs and if required we will adapt them to ensure they work on the printer and chosen media. We can recreate your designs if you don’t have a digital file. We do not offer a full graphic design service for original designs. We have graphic designer we can recommend if you require it.

What is your turnaround time for printing?

Each project we work on is unique and we pride ourselves on offering a tailored service. Please contact us to discuss your project requirements in more detail before we can give you a timescale for finishing the job.

Do you have a price list?

Each project we work on is unique and we pride ourselves on offering a tailored service. We work up to standard rather than down to a price. Please contact usto discuss your project requirements in more detail so we can provide you with an accurate quote for the job.

If you require standard workplace signage, or a print size that is already listed on our products page, prices can be seen here. At DoubleDot, we treat every order individually so are always happy to discuss your respective requirements.

What is bleed?

Bleed is required to ensure edge-to-edge colour on your final product. Any background colours or images need to expand your final size by 3mm on all sides to allow for any movement on the guillotine.

What is the minimum order quantity for a print run?

We are used to dealing with one-off and bespoke print runs where we may just print one item. Please contact us to discuss your project requirements to ascertain the most cost-effective way of printing your item(s).

Can I pick up my order?

You are able to pick up your orders from our secure workspace in Burgess Hill – Unit 7, Sovereign Business Park, Albert Dr, Burgess Hill RH15 9TY. You would just need to let us know before ordering that this is how you would like to receive your products.

Where do I start when preparing my design for printing?

Creating a print-ready design is exciting, but looking at the design specifications can look overwhelming. To get you started, this article will cover the basics for preparing your file for printing.

  1. Start with checking the print specifications, guides and templates: Please note that specific printing requirements may vary for each product. You can download our guides and templates at the top of the product page. Following these specifications will ensure your design gets perfectly printed.
  2. Use high-quality images: Delivering high-resolution images and graphics in your file is essential. The standard quality for most commercial print and stationery is 300 dpi. Outdoor products and formats bigger than a meter must be at least 150 dpi. If you opted for solid colours or laser engraving, your file should be submitted as a vector graphic.
  3. Use CMYK colour mode: RGB colour mode is reserved for digital media and requires a conversion that may result in muted printed colours. By designing in CMYK, you ensure that your printed product closely matches your intended design.
  4. Adjust your design to fit the template: Resize and reposition the artwork to match the template’s dimensions, layout, and orientation. Also, make sure your page count matches what you ordered and remember prices are shown per design. You will need to add units individually to your cart for multiple designs.
  5. Verify and adjust bleed and margins when applicable: A correct bleed and safety margin ensures that no essential elements are cut off and no white lines appear after trimming.
  6. Manage your fonts, texts and small elements: We recommend embedding or outlining the fonts on your design to avoid any issues. If your design contains small black text, make sure it is 100 % black (Cyan: 0, Magenta: 0, Yellow: 0, Black: 100). Ensure thin lines and small text meet the minimum size requirements for legibility in the final product. Note that we don’t check spelling or typographical errors.
  7. Delete the template layers: Always delete any template layers before exporting your file. These layers are meant to guide your design process and should not be included in the final print.
  8. Export to PDF: The best approach is exporting to print-ready PDF format. If you already have a design, no worries; we accept other file formats, including JPEG, PNG, or EPS. For instance, high-resolution JPEGs are an excellent option for photographic content.

What are RGB colours?

Colours are created by combining different light colours. When red, green, and blue (RGB) are combined, they create white light. In digital artwork, each pixel is composed of red, green, and blue light, and combining these three colours creates a colourful and vibrant image.

What are CMYK colours?

Cyan, magenta, yellow, and black (CMYK) are the inks typically used for printing. When they are combined, they create a dark colour, which is usually black. In printed artwork, the ink is usually applied to the material in layers of different colours, and the combination of these colours creates a full-color image.

What is DPI?

DPI (dots per inch) refers to the physical density of the dots or ink droplets used to create a printed image. The higher the DPI, the more dots per inch and the sharper and more precise the printed image.

How can I request a quote?

Feeling creative and thinking outside the box? To get in contact with our most experienced print experts, please fill out our quote form and provide a clear description of the order with all desired specifications. We will strive to provide a suitable offer within two business days.

How do I change my artwork file after uploading?

You can change your artwork files as long as your order is not in production yet. You can check the status of your order by calling our friendly team on 01273 492233 If your order is already in production, we cannot make any further changes to your files.

To change the artwork files, our team will ask you to send these via email after your phone call.

Our FAQ will be added here shortly.